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Yonge Street Winery
Terms and Conditions of Sale; Shipping; Refunds and
Returns; Privacy Policy
1.0.) Terms & Conditions of Sale:
1.1.)
Items For Sale:
Yonge Street Winery offers for sale those items as
listed in our e-store. In general, those items are:
a) Glassware, both
as single units and in multi-unit packages
b) Cabinets, Coolers and
Cellars
c) Kitchenware
d) Corporate gifts
1.2.). Pricing:
a.) Upon
entering the web store, all prices are stated in Canadian Dollars.
b.)
the total amount charged to the customer consists of the stated cost of
the goods ordered plus handling charges, shipping charges and any
applicable taxes (see (1.3), below).
1.3.) Taxes:
We add 13% HST to
all Canadian destined orders. On orders shipped to Ontario, Canada, we
add 13% HST.
1.4.) Accepted Methods Of Payment:
a.) Yonge Street
Winery accepts the following methods of payment for goods purchased:
i)
VISA and MasterCard credit cards through our e-store and by telephone.
Charges appear on your statement as “Yonge Street Winery”.
ii) personal
and company checks received through the mail
b.) In the case of payment
by personal or company check, goods are shipped immediately upon the
check clearing the required financial institutions. Any resulting “hold
period” is beyond the control of Yonge Street Winery.
2.0.) Shipping
& Handling Charges:
2.1.) Additional Cost:
All shipping and
handling fees are charged in addition to the costs of goods purchased
and any applicable taxes.
2.2.) Basic Handling – all orders:
a.) First
Item: handling charge is $X.))
b.) All Subsequent Items: handling
charge is $X.XX/additional item
c.) Handling charges are made in the
currency of the respective transaction – CAD for Canadian
2.2.).
Origins Of Shipment:
a.) All Canadian shipments are shipped from Aurora , ON, Canada, (Postal Code L4G 1N2).
2.3.) Default Shipping
Carriers:
a.) All US shipments are sent via UPS Ground Service.
b.) All
Canadian shipments are sent via Canada Post.
c.) We will consult with
international customers to arrive at the “best way” to ship
international shipments. International customers, please contact us by
e-mail to make those arrangements. We will not bill or ship
international orders without customer-approved shipping instructions in
place.
d.) Should a customer require the goods to be routed via a
carrier other than our default carriers, the customer must provide us
with the carrier’s name and their own account details with that carrier.
We will not ship goods with a non-default shipper unless we are
provided with a shipping account number with the desired carrier.
2.4.)
Shipping Rates - General Information:
a.) Shipping rates are based on
the rates provided to us through our current carriers and are subject to
change when adjusted by those carriers.
In general, our shipping rates
are calculated by carrier established zones within both the USA and
Canada.
b.) In addition to the shipping information below, a current
shipping rate calculator is available in the e-store.
2.5.) Canadian
Shipping Rates:
a.) The following rates apply for all products. All
shipments are made via Canada Post. All Canadian Shipping Rates are
stated in Canadian Dollars.
i.) Regional Rate for All Postal Codes in
Ontario and Quebec: $6.45
This rate is for postage only. Handling
charges and taxes are additional.
b.) For shipments larger than the
above, please contact us directly for a shipping quote. You can do this
by phone at 1-888-815-9463, by e-mail at
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, or
from the Yonge Street Winery website by clicking “Contact Us” on the
home page and filling out and sending the e-mail form that comes up.
c.)
Depending on your location, delivery will be within 5 business days of
shipment. Yonge Street Winery is not responsible for Canada Post
schedules or delays.
2.7.) Free Shipping:
We ship free, within the USA
and Canada, any single order in excess of $200.00 (two hundred dollars),
net of shipping, handling and applicable taxes, to an individual
ship-to address.
2.8.) Order Turnaround:
We ship Canadian and USA
orders within 72 hours of receipt. International orders are shipped upon
receiving customer approval of the “best way” of shipping.
If there is a
delay beyond that time, we will notify you.
2.9) Tracking Numbers:
All
packages shipped via our default shippers are trackable. We can provide
you with a tracking number if you wish. Please contact us as in (2.6
(c)) (above) or specify in your online order. We will provide the
tracking number by e-mail, so you must include an e-mail address.
3 0.)
Refunds and Returns:
3.1.) Returned Goods:
We will accept the return
for refund of unopened products in their original condition.
3.2.) Time
Limitation:
We will accept the return of purchased goods for a period
of 30 (thirty) days following the customer’s receipt of the goods.
3.3) Customer’s Responsibilities:
a.) It is the customer’s
responsibility to transport the returned goods and the original packing
slip and Yonge Street Winery issued R/A number to our office or
distribution facility. Those addresses are, respectively:
i) Office:
Yonge Street Winery, 14834 Yonge Street #3, Aurora, ON, Canada L4G 1N2,
Attn: Returns
b.) Prior to sending returned goods, please contact us
at
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or at 1-888-815-9463 to obtain a Return
Authorization (R/A) number. That number must accompany your goods and
the packing slip.
Your R/A number is the only way we have to track the
progress of your return.
c.) Customers seeking refunds are best advised
to include the packing slip and R/A number in a labeled envelope firmly
attached to the returned goods. You are advised to keep a photocopy of
those items as well, in case of loss in transit.
d.) In the absence of
the original packing slip and the applicable R/A number, we are unable
to refund charges.
3.4.) Refunded Charges:
a.) Upon our receipt of the
returned goods, packing slip and R/A number, we will process the return.
A re-stocking fee of $1.00 (one dollar) per item returned, charged in
the currency of the transaction, is deducted from the refundable
amount.
b.) The refundable amount consists of the billed amount of your
purchase plus any applicable taxes, less handling charges and the
re-stocking fee.
c.) We will issue credit or payment in the same form
as payment was received by us.
d.) If the return is as a result of our
error, we will refund the entire purchase amount, any taxes, the
shipping and handling and will waive re-stocking fees (see below for
further information).
e.) We will process your return as quickly as
possible upon receipt of the goods and required paperwork. In general,
expect the transaction to take 7 – 15 business days. Refund checks sent
by mail will be in addition to that time.
3.5.) Damaged, Defective Or
Erroneously Delivered Goods:
We will exchange damaged or defective goods
and correct the shipment of erroneously delivered goods at our cost.
Please contact us at
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to arrange for a call tag
as well as an R/A number. We will pay the shipping back to our
facilities and will also pay the return shipping of the replacement
goods to your address.
3.6.) Rebates:
We do not offer rebates.
4.0)
Privacy Policy:
4.1) No Third Party Uses:
Yonge Street Winery does not
share its customer lists or customer information with any third party.
Yonge Street Winery does not sell its customer lists or
information.
4.2.) No Possession of Credit Card Information From
E-Store:
Credit card information provided by customers at our e-store is
not transferred to Yonge Street Winery. Our secure third party payment
gateway service provider holds all credit card information in their
possession and processes all credit card transactions.
The information
provided to Yonge Street Winery contains solely the customer’s name and
address, telephone number, e-mail address, special order fulfillment
instructions and the details of the order.
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